FAQ

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What is Australian Made?

The Australian Made, Australian Grown logo is administered by Australian Made Campaign Limited (AMCL), a not-for-profit public company established in 1999 by the Australian Chamber of Commerce & Industry (ACCI) and the network of state and territory chambers of commerce, with the cooperation of the Federal Government.

Shopping for Australian made and Australian grown products can seem pretty confusing, but it doesn’t have to be. Simply look for the famous green and gold Australian Made, Australian Grown kangaroo logo – it’s been helping consumers for more than 25 years.

The logo was launched by Bob Hawke in 1986 and for the first 10 years of its life was managed by the Advance Australia Foundation. These days it’s administered by Australian Made Campaign Limited (AMCL), a not-for-profit company, under contract from the Federal Government.

It’s a registered certification trade mark, with a strict set of rules (Code of Practice) governing how it can be used. Products must be registered with AMCL and must meet the criteria in the Code of Practice to use the logo.

It is important to D+k as a brand and a company because we want to promote homegrown talent, support industries and jobs here in Australia but also because we have control over how our garments are made and the conditions within our factory.  For more information please check out the Australian Made webpage.

Ordering

WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?

Should you have any changes we suggest emailing hello@dplusk.com.au  as soon as possible. Please remember we aim to process orders as quickly as possible and can only accommodate changes prior to shipping.

WHAT’S THE STATUS OF MY ORDER?

Once we have shipped your item,  you will receive a confirmation email from us along with a notification from our parcel delivery partners.

 

The notification from our delivery partners will have tracking numbers and clear instructions on how to track your items.  Still have a question? Email us hello@dplusk.com.au

WHAT IF SOMETHING I ORDERED ARRIVED DAMAGED?

Whilst the utmost care is taken in ensuring your items arrive safe and sound, sometimes things happen outside of our control.  Check out our returns policy and we will cover the cost of returning your item so it can be repaired, replaced or refunded.

WHAT ABOUT DUTIES AND TAXES ON MY ITEMS?

Prices on the website include taxes or duties for Australia (GST).

If you are shipping internationally, we currently ship all items Delivery Duty Unpaid (DDU). Once your order is shipped, Australia Post will invoice you directly for any applicable import duties, customs and local sales taxes levied by the country you are shipping to.

I’M NOT SURE IF MY ORDER WENT THROUGH?

If your order was successfully processed, you would have received an email – please check your junk box as well, sometimes it goes there!  If you can’t find the email, please contact us hello@dplusk.com.au and we will check it out for you.

I LIVE IN BRISBANE, CAN I PICK MY ORDER UP?

Yes, you can!  At the checkout there is an option for you to choose PICK UP.

Pick up is by appointment only – please contact hello@dplusk.com.au to arrange a suitable time, so our team can have your parcel ready and waiting when you arrive.  

HOW CAN I TRY ON ITEMS BEFORE BUYING?

We don’t have a traditional shop front, however from time to time we have pop up shops in convenient locations. Follow us on Facebook or sign up for our regular email to stay up to date. Otherwise, we do have the option to browse our full collection at our Headquarters in Virginia.

 

Please email hello@dplusk.com.au to book an appointment and a d+k team member will be on hand to help you with styles and sizes.

WHAT OTHER PAYMENT METHODS CAN I USE?

d+k currently accepts VISA, MasterCard and Paypal and AfterPay  as payment methods.

 

We also offer Gift Vouchers.
 

AFTERPAY TERMS OF SERVICE

  • Afterpay allows you to pay for your purchase over 4 equal instalments due every 2 weeks.
  • You must be over 18 years old and be the authorised holder of an eligible debit/credit card to apply.
  • All orders are subject to Afterpay’s approval – for example, if you have any overdue payments, Afterpay will not be available to you.
  • You can make repayments to Afterpay any time BEFORE the due date. Otherwise, Afterpay will automatically try process payments on the scheduled dates from your card. If a payment is not processed on or before the due date, late fees will apply – initial $10 late fee, and a further $7 if the payment remains unpaid 7 days after the due date.

 

For more information see: https://www.afterpay.com.au/terms

 

 

WHAT DOES IT MEAN IF AN ITEM IS GREYED OUT ON THE SIZE OPTIONS?’

If an item is showing greyed out on the size options then it may mean we are busy making more or that item may be discontinued.

 

Simply email hello@dplusk.com.au if you would like information on a specific size and product and the d+k team member will be able to let you know when it is expected back in stock.

HOW DO I KNOW WHICH SIZE WILL FIT ME BEST?

Our Size Guide is a good starting point to determine your size.

Be sure to read the product’s description carefully. If an item fits a certain way or if there is anything important you should know, we will mention it here.  

WASHING INSTRUCTIONS

Please refer to individual garment tags outlining fabric and care.

Please wash in cold water with like colours, and lay flat to dry where possible. Do not iron, tumble dry or use fabric softeners.

WILL MY GARMENT SHRINK?

All our fabrics are pre-washed before construction so your garment should retain size and is built to last. If you have any concerns with your garment please email us hello@dplusk.com.au

CAN I SWIM IN MY LYCRA GARMENTS?

Our Lycra has been chosen especially for its wet and dry properties. Which means that it can be worn in the pool or at the beach.

The material features resistance to breakage through chlorine exposure, degradation from creams, lotions & oils. Ensures shape retention and fit whilst maintaining high tensile strength. Highly UV Protective. Refer to the fabric icons of each item.

 

CAN I SEE A CLOSE UP OF THE COLOUR SWATCH?

Please refer to each product page where you will be able to see a swatch of each colour. Clicking on the colour will also change the corresponding product photos so you can best see what it will look like.

DO YOU SHIP INTERNATIONALLY?

Yes! We offer WORLDWIDE SHIPPING, but we do not cover the cost of customs duties and taxes that are regulated and issued by your government.

Unfortunately, these fees are beyond our control and we are unable to cover these charges.

WHAT IS YOUR RETURN POLICY?

Returns are accepted on goods within 14 days from the date you received the item for domestic orders, and 21 days for international orders.  Items received or requests to return items outside of this period will NOT be accepted. We recommend that all items are tried on as soon as they are received to ensure you are able to return items within this timeframe.

 

Find more information HERE.

HOW LONG DOES IT TAKE TO PROCESS A RETURN?

Once we receive your return, please allow 2-3 business days for your return to be processed.  If the item is faulty then we will refund the full amount plus your postage. This may take up to 5-10 business days for your bank to send the refund to your account. Your refund will be credited to the same card used to make the original purchase. All other returns will result in a store credit.  We’ll send you an email when our team has processed your refund so you know it’s on the way.

 

For more information on our return policies and how to return an item please click HERE.

HOW CAN I EXCHANGE AN ITEM?

If you would like to exchange a product, please go to our Returns page for more details. Feel free to email us too! hello@dplusk.com.au

HAVE WE MISSED SOMETHING?

If we haven’t answered your questions, or if you have any feedback or comments for us, please contact hello@dplusk.com.au