Shipping & Returns
Thank you for shopping at d+k. We hope you love your new items as much as we loved creating them!
Within our product design process we are proud to offer an extensive range of size and shape options to suit all body types, however please choose carefully. (Size Guide)
SHIPPING AUSTRALIA AND WORLDWIDE
We offer flat rate and free shipping whenever possible so you can order as much as you like for one low price. Please note we ship via Courier, PO Boxes will not be accepted.
DELIVERY TIMES AND CHARGES
WITHIN AUSTRALIA: Courier delivery, please allow 3-10 business days
- Orders over AUD $100, delivery within Australia – Free shipping.
- Orders under AUD $100, delivery within Australia – AUD $9.95
INTERNATIONAL DESTINATIONS: allow 4-20 business days depending on your location
- Shipping costs and options vary per location. Please enter your postcode at checkout for a quote, or contact us.
We do not process orders on Saturdays or Sundays or on gazetted Queensland and Australia-wide Public Holidays.
Please be aware that d+k is not responsible for goods that are lost or damaged during shipment, or for locating lost or stolen packages once they have been delivered. This applies to both Australian and International orders.
Please ensure that you enter your correct delivery address, if you have made an error in your delivery address please contact us via email immediately. If your order has already been shipped, d+k accepts no responsibility for incorrect details entered and will not replace orders that have been sent to addresses that have been incorrectly provided by the customer.
Orders to countries outside Australia may be subject to import duties and/or taxes, which are applied when your package reaches your country. Your order is shipped on a Delivery Duty Unpaid basis. Payments of these taxes/duties are necessary to release your order from customs. Please note we do not provide a refund on any goods returned to d+k due to unpaid duties and taxes on the destination country, however we will provide a store credit.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from d+k. Shipping charges incurred in connection with the return of a product are non-refundable except for defective items.
d+k does not offer refunds on change of mind returns, so please choose carefully. Refunds are available for faulty items only.
d+k will provide a store credit in the form of a gift voucher to the value of the goods returned excluding any shipping costs for the following reasons:
- Change of mind
- Wrong size or colour ordered
- Unpaid customs duties and tax
Returns are accepted on goods within 14 days (domestic) and 21 days (international) from the date you received the item. Items received or requests to return items outside of this period will NOT be accepted. We recommend that all items are tried on as soon as they are received to ensure you are able to return items within this timeframe.
To be eligible for a return, please ensure:
- The product was received in the last 14 (domestic)/ 21 (international) days
- The product is in original packaging
- The product isn’t used or damaged
- You have the receipt or proof of purchase
- All merchandise MUST be unwashed and unworn.
- All original tags MUST still be attached to the merchandise.
- Products that do not meet these criteria will not be considered for return.
We happily exchange sizes or styles if you don't find your perfect fit. Please notify us by email of your intent to exchange, and post the item(s) back to the below address.
Please include your original invoice or a note with your order number and contact details, along with your desired size/item.
All items are quality controlled and checked before being sent to customers.
Any product that arrives in a faulty condition can be returned for either a refund or a store credit at your choice including shipping costs.
Once d+k receives the item, it will undergo a routine quality review and we will contact you to advise on the appropriate procedure.
Refunds are processed via PayPal or Credit Card. Your refund will normally appear on your bank statement within 10 business days.
Cancellations must be made within 2 hours of submitting your order as we normally dispatch orders in the morning and then again in the afternoon.
If delivery has been made or the goods are in transit to the customer, the customer must return the product, at his or her own expense, and the refund will be made upon d+k receiving the return product, in its original packaging, in good condition and with the original receipt.
Items available by pre-order are made to order. Once your order has been placed, our manufacturing team gets to work creating your garment. Please allow up to 7 business days for your garment to be created. Please note made to order does not allow for customisation. Garments will be manufactured to our existing pattern and size guide.
Any other in-stock items included with pre-order items will be held and shipped in one parcel once the pre-ordered item is ready.
Sale items are non-refundable and d+k does not accept returns on Sale items except where the goods are found to be defective.
Please contact email@example.com to notify our team that you are returning goods. Your goods must be returned in their original condition as outlined above and sent to:
PO Box 47
Virginia BC Qld 4014
Please include your original order invoice, or a note with your order number and full contact details.
If the item is faulty, d+k will refund the cost of shipping as well as the cost of the item/s.
Please allow up to 14 days for your return to be processed. All refunds will be provided via PayPal or Credit card.
In the instance where a refund is granted, refunds will only be processed once the product has been received in good condition and approved by d+k.
Refunds can take up to 10 business days to show up on your bank or credit card statement. This is a condition of the financial institutions involved.
If you have any questions about our Returns, Shipping and Refunds Policy, please contact us:
By email: firstname.lastname@example.org